Step 1. Please talk to us
A member of our management team will accept your compliment or address your complaint and respond as soon as possible, but within 48 hours.
For complaints, you will be advised of the outcome as soon as it has been resolved which will take no longer than four weeks.
Step 2. Unresolved concerns in step 1 are referred to Manager Human Resources
If the member of the management team is unable to resolve your concern(s), it will be referred to the Manager Human Resources, and a formal investigation will commence.
The concern will be referred to the CEO or Deputy CEO and if still unresolved, will go to the Board for review and action. All compliments and complaints will be actioned and resolved within a maximum timeframe of four weeks, if the compliment or complaint is referred to an external mediator this period may be longer.
Step 3. External independent mediator review
Depending upon severity of concern it may be passed to an external independent mediator for action and resolution.
We encourage and fully support a person’s right to access independent advocacy. The person making the complaint may wish at any stage to invite a friend, relative, advocate or significant other for support.
At Liviende Veranto, we are all about enriching the lives of people living with disability.
Our people are our passion and based on our person centred philosophy we assist them to meet their personal goals and aspirations in safe and supportive environments.
Flexibility and adaptability are key to our approach, and as an NDIS registered provider we tailor supports to suit the needs of people and their families.
We are a recognised Employer of Choice and our employees are highly skilled and committed to providing the best outcomes and quality of life for the people we support.
As a not-for-profit company and leader in disability services, we are committed to ensuring Tasmanians of all abilities can reach their full potential by leading meaningful and rewarding lives.